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Londoner Grand, A Luxury Collection Hotel, Macau, Macau
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Key details
About the Hotel
The Londoner Macao, Estrada Do Istmo, S/N, Cotai, Macau Sar, P.R. China,
Macau,
China,
Guangdong
Sheraton Grand Macao is the world's largest Sheraton and the biggest hotel in Macao, located in the vibrant Cotai Strip. This hotel is known for its family-friendly amenities and easy access to numerous attractions. Guests can experience a blend of British-inspired and authentic Cantonese cuisine, alongside various leisure options. It stands out in a region characterized by its colorful cultural heritage and extensive shopping opportunities.
Location
Conveniently situated on the Cotai Strip, the hotel is steps away from top shopping, dining, and entertainment venues. Major transport links such as the Macao Airport and ferry terminals are within close proximity. Guests can easily visit local attractions like the A-Ma Statue, Guia Fortress, and the Ruins of St Paul, all located just a short distance from the hotel.
Rooms
Sheraton Grand Macao offers 4,001 guestrooms featuring modern amenities such as iPod docking stations and flat-screen televisions. Rooms include spacious layouts with luxurious bedding designed for ultimate comfort. Many accommodations offer stylish ensuite bathrooms with separate bathtubs and walk-in showers. Selected suites include dedicated media rooms and options specifically designed for families.
Eat & Drink
The hotel's dining venues include The Conservatory, which brings together three unique dining experiences under one roof. Guests can enjoy regional Chinese dishes at Yum Cha, Italian cuisine at Bene, and British-inspired delights at The Sweet Shop. Additionally, poolside cafés provide Macanese snacks and beverages amidst a relaxing atmosphere for leisure time.
Leisure & Business
Sheraton Grand Macao features three outdoor pools surrounded by tropical landscaping perfect for relaxation or family fun. The hotel is equipped with a fitness center and a wellness spa offering pampering treatments. Over 14121 m² of event space, including the Kashgar Grand Ballroom, supports various business and social functions.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Breakfast Bliss
“The breakfast in-room dining was a delightful experience; everything was hot, fresh, and perfectly managed.” view full review
Comfortable Stay
“The room featured a lovely bed and thick bathrobes, making it extremely cozy and inviting after a long day.” view full review
Easy Checkout
“The express checkout system was brilliantly simple; just tossing the room key into the box made departure fast and hassle-free.” view full review
Resort-like Vibe
“The pool area felt like a true resort with a relaxing atmosphere; it was a wonderful retreat after a day of exploring.” view full review
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Lift
Gift/Newsstand
Sports & Fitness
Fitness centre
Guest Parking
Kitchenette
Refrigerator
Electric kettle
Services
24-hour room service
Wedding services
Limousine service
Wake up service
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Printers
Children
Cots
Spa & Leisure
Outdoor swimming pool
Sauna
Room features
Air conditioning
In-room safe
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Turndown service
Dining table
Ironing facilities
Bathroom
Hair dryer
Free toiletries
Self-catering
Kitchenette
Refrigerator
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
The Londoner Macao, Estrada Do Istmo, S/N, Cotai, Macau Sar, P.R. China,
Macau,
China,
Guangdong
Map view
street view
The Londoner Macao, Estrada Do Istmo, S/N, Cotai, Macau Sar, P.R. China,
Macau,
China,
Guangdong
City landmarks
Casino
The Venetian Macao
1.5
km
Museum
Museum of Taipa and Coloane History
900 m
Museum
The Taipa Houses Museum
1.6
km
Bridge
The Lotus Bridge
2.1
km
Estrada do Istmo
City of Dreams
1.2
km
Rua do Cunha
Taipa Village Macau
980 m
The Parisian Macao
Eiffel Tower Experience at Parisian Macau
1.3
km
Shopping Area
Fortune Diamond at Galaxy Macau
1.3
km
Avenida de Carlos da Maia
Carmo Hall
1.0
km
Avenida de Carlos da Maia
Carmel Garden
1.1
km
Church
Church of Our Lady of Carmel
1.6
km
Mazu Temple
Macau Matsu
1.1
km
Rua Gov Tamagmin Barborsa
Tin Hau Temple
1.1
km
Largo Camoes Taipa Village
Pak Tai Temple
1.2
km
Wynn Palace
Skycab Cable Car
2.3
km
Estrada Governor Albano de Oliveira Opposite Taipa Jockey Club
Four-Faced Buddha Shrine
2.6
km
Macao
Venetian Macau Limited
900 m
Avenida de Cotai
Fortune Diamond
1.3
km
Shopping Area
Shoppes at Parisian
1.3
km
Macao望德聖母灣大馬路
Qube 2
910 m
Island
Cotai
1.3
km
s/n Estrada da Baia de Nossa Senhora da Esperanca
Macau musicals
1.4
km
Avenida da Nave Desportiva G/F
The Spectacle
2.3
km
Mall
Broadway Macau
2.5
km
Shoppes at Cotai Sands Central,Level 2
Qube 2 at Cotai Sands Central
1.3
km
Macao
Qube Kingdom
1.3
km
Level 1
T Galleria Macau
2.3
km
Shopping Area
The Boulevard
2.3
km
3/F
Planet J
2.3
km
Nearby
Casino
The Parisian Macao
570 m
Restaurants
Crystal Jade La Mian Xiao Long Bao
550 m
Estrada do Istmo. s/n
Dynasty 8
110 m
Conrad Hotel Level 1
Grand Orbit
270 m
Sands Cotai Central
La Chine
540 m
Estrada do Istmo
Rice Empire
320 m
Sands Cotai Strip
Lotus Palace
1.3
km
Estrada do Istmo
Jaya
1.3
km
Level 4
Chiado Portuguese Restaurant
320 m
5-6 Estrada do Istmo
Market Bistro
570 m
Shop 101
Feast
1.2
km
Sheraton Grand Macao 1F Sheraton Grand Macao
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly staff
Great location
Can improve service
Food quality could be better
7.8/10
Very good
Rooms
8.4
Location
8.4
Service
8.1
Dining
7.1
Guest reviews
7.8/10
based on 11 reviews
8.3
8.3/10 based on 2346 reviews
George
United Kingdom,
May
2024
7.6/10
The hotel offers exquisite rooms that are very comfortable and luxurious, ensuring a clean and nice stay. The service, while mostly friendly, could learn some improvement. Its great location near top attractions like the Venetian Hotel and City of Dreams adds value, though public areas may lack in comparison to other properties in Cotai. The dining experience, with plenty of options but room for improvement, adds to the overall charm of the hotel.
Rooms
8.0
The rooms are exquisite, especially around 8/9pm after dinner. They are very comfortable and luxurious, ensuring a really clean and nice stay.
Service
7.0
The service was friendly and hospitable, especially Dennis the pool manager who went above and beyond, even creating a special espresso martini upon request.
Location
8.0
The hotel's location is great, particularly due to the linkway to other properties in Cotai and its proximity to the Venetian Hotel and City of Dreams.
Dining
7.0
The dining experience was mind-blowing with an abundance of options that one could not even check out. However, there is room for improvement in the food quality.
Facilities
8.0
The facilities provided at the hotel were at good quality and added to the overall experience.
Friendly staff
Can improve service
Patrick
United Kingdom,
April
2024
7.4/10
As a new SPG member, my stay at the hotel was fantastic. The rooms were made a sociable space for us all to enjoy with great detailing and a wonderful view of Macau and the Parisian's Eiffel Tower. They were spacious, clean, and well stocked with different amenities. Although the service was overloaded, the staff still tried their best to accommodate the requests. The location near the centre of the Cotai Strip Resort was great, offering access to major hotels/casinos in Taipa for tourists. The dining experience was disappointing as cold cooked breakfast items were served. Overall, a good value for money stay with a few hiccups.
Rooms
9.0
The rooms were made a sociable space for us all to enjoy with great detailing, a wonderful view of Macau and the Parisian's Eiffel Tower. They were spacious, clean, and well stocked with different amenities.
Service
7.0
Despite being overloaded, the staff were really helpful.
Location
8.0
The location near the centre of the Cotai Strip Resort was great, offering access to major hotels/casinos in Taipa for tourists.
Dining
5.0
The dining experience was disappointing as cold cooked breakfast items were served.
Facilities
8.0
Facilities were pretty good.
Bill
United Kingdom,
December
2023
8.2/10
The hotel is well-located with easy access to various shops and offers spacious and clean rooms. The dining options are diverse and impressive, but there were service issues that impacted the overall experience.
Rooms
8.0
Our non-smoking room was surprisingly spacious with 2 double beds providing ample room to move around.
Service
7.0
The staff was helpful with directions and check-in assistance, but there were delays in addressing guest needs.
Location
9.0
The central location on the Cotai strip made it convenient to explore nearby attractions and enjoy various dining options.
Dining
9.0
The dining experience was beyond amazing with an extensive range of Western and Chinese foods to choose from.
Facilities
8.0
The hotel offers a range of facilities, enhancing the overall guest experience.
William
United States,
November
2023
9.0/10
Staying at Sheraton Macau was a fantastic experience. The service was top-notch, the rooms were comfortable and clean with a great Paris view. However, the breakfast options were more like a 2-star hostel, and the dining area was a bit far from the rooms. Overall, a great stay with a few minor drawbacks.
Rooms
9.0
The rooms at Sheraton Macau were comfortable and clean, offering a great view of Paris.
Service
9.0
The staff in the casino were very professional and nice, always ready to assist guests with a smile.
Location
10.0
Sheraton Macau is perfectly located within the Sands complex, providing easy access to other amazing hotels and shopping malls. It's a convenient spot for exploring Macau.
Dining
8.0
The dining experience was beyond amazing at Sheraton Macau, offering a wide range of Asian and American dishes, including Champagne and ice cream. However, the breakfast options were more like a 2-star hostel.
Facilities
9.0
The facilities at Sheraton Macau were well-maintained and provided a comfortable setting for guests to enjoy their stay.
Owen
United Kingdom,
November
2023
6.6/10
The hotel is a comfortable place to stay with a nice view of the Eiffel Tower, but cleanliness could be improved. The service was friendly but lacked efficiency, and the location is convenient with noise issues. The dining experience had its highs and lows.
Rooms
7.0
The rooms were comfortable and spacious, offering a nice view of the Eiffel Tower, but cleanliness fell short of a 5-star standard.
Service
6.0
The staff, although kind, had a low level of English and lacked efficiency in some areas, but they did assist with priority check-in for SPG platinum members.
Location
6.0
The hotel offers a convenient linkway to other properties in Cotai and provides free shuttle services, but it was noisy due to the surroundings.
Dining
7.0
While the dining experience at Feast restaurant had some delays and issues, the buffet breakfast was enjoyable overall.
Facilities
7.0
The facilities need some improvements, especially in the Feast restaurant, but overall, they were decent.
nice view
cleanliness
Tom
United Kingdom,
October
2023
8.6/10
The hotel room, while not as spacious compared to other Sheraton properties, was well-appointed and comfortable, making it a perfect gift for my daughter. The service, especially from Sheena the guest ambassador, was outstanding and truly enhanced our stay with excellent directions and a welcoming atmosphere. The location, though tidy and clean, was not as convenient as expected, especially for reaching Macao township. The dining experience, although very good, could offer more variety for non-pork eaters. Overall, the hotel provided a great experience with some minor drawbacks.
Rooms
9.0
The rooms were not large but well-appointed and comfortable.
Service
9.0
The service displayed outstanding hospitality, with friendly and knowledgeable staff, including Sheena the guest ambassador.
Location
8.0
The location was nice and beautiful, but not as convenient as expected, especially for reaching Macao township.
Dining
8.0
The dining experience was very good with room for improvement in offering more options for non-pork eaters.
Facilities
9.0
The hotel provides a range of facilities, including free courtesy buses to different locations across Macau.
Michael
United States,
September
2023
8.2/10
The hotel is impressively located with modern and spacious rooms, though the delay upon arrival was disappointing given the high cost. The service is exceptional, especially with the convenient shuttle service provided. Some minor drawbacks were noted in the breakfast service, contrasting with the outstanding dining choices available. The property's superb amenities cater to a variety of needs, making it a worthwhile stay.
Rooms
8.0
The rooms to the ground floor were spacious, comfortable, and modern.
Service
9.0
The service was top-notch, with excellent shuttle service and friendly staff, notably Theresa.
Location
9.0
The hotel's amazing location connects seamlessly to the mall and is within walking distance of major attractions.
Dining
7.0
The breakfast options were excellent, but there were delays in service at times.
Facilities
8.0
The hotel offers very good facilities for a comfortable stay.
modern rooms
breakfast delays
Mary
United States,
July
2023
8.6/10
The hotel offers spacious and modern rooms with a great view of the Venetian and the pools, ensuring a comfortable and quality sleep experience. The service was top-notch with a friendly and accommodating staff like Sanjieb, Nato, Smith, and Teddy. The location is superb, right across from Paris/Venetian with convenient access to various amenities. The dining options were disappointing with cold cooked breakfast items, but other Asian and American dishes were satisfactory.
Rooms
9.0
I had a great stay in spacious, modern, and comfortable rooms with wonderful views of the Venetian and the pools.
Service
9.0
The staff, especially Sanjieb, Nato, Smith, and Teddy, were incredibly friendly and helpful throughout my stay.
Location
10.0
The hotel's location is excellent, just across the street from Paris/Venetian with a convenient skywalk connecting the hotels.
Dining
7.0
While the breakfast items were disappointing with cold dishes, other Asian and American options, along with Champagne and ice cream, were enjoyable.
Facilities
8.0
The hotel offers a variety of facilities to ensure a comfortable stay for guests.
John
United Kingdom,
July
2023
7.4/10
The hotel is centrally located on the Cotai Strip, offering convenient access to various attractions. The rooms are spacious and clean, providing a comfortable stay. The service at reception is exceptional, making check-in a breeze. However, the dining options could be better in terms of choices and presentation. Overall, a good value for money stay.
Rooms
8.0
The rooms are spacious and clean, ensuring a comfortable stay.
Service
9.0
The service at reception is exceptional, making the check-in process smooth and efficient.
Location
7.0
The hotel's central location on the Cotai Strip offers convenient access to various attractions.
Dining
6.0
The dining options could be improved in terms of choices and presentation.
Facilities
7.0
The hotel offers a range of facilities to enhance the overall stay experience.
Darren
United Kingdom,
May
2023
8.0/10
The hotel offers stunning views from the 39th floor of the Earth Tower with features that catered to all of us. The staff is friendly and accommodating, making our overall stay enjoyable. However, lack of promotions and incomplete information on some services was a setback.
Rooms
9.0
The rooms on the 39th floor were amazing with picturesque views. They truly exceeded our expectations.
Service
8.0
The service, from the restaurant to checkouts, was friendly and responsive to our requests. However, lack of information on promotions and services was a minor issue.
Location
8.0
The hotel is conveniently located near shopping malls and accessible to transportation hubs, making it easy to reach various attractions. However, ongoing construction nearby could be a nuisance.
Dining
7.0
The dining experience was pleasant with an extensive selection of dishes. However, more food choices could enhance the overall experience.
Facilities
8.0
The hotel offers a range of facilities including room service and laundry. Value for money was decent based on the amenities provided.
Arthur
United Kingdom,
April
2023
8.2/10
The hotel offers comfortable rooms in a good location with friendly service. The dining experience is satisfactory but could be improved. Overall, it provides decent value for money.
Rooms
8.0
The rooms had all the necessities and were very comfortable. They were clean and provided a good location at the smoking area/floor.
Service
9.0
The staff was always wearing a friendly smile and very accommodating. They were apologetic and helpful, providing a good level of service.
Location
9.0
The hotel is located at Cotai Central, inside the Sands Cotai Central complex, adjacent to the famous Venetian and Parisian resorts. The location is perfect for reaching the Airport and Taipa Ferry Terminal.
Dining
7.0
The dining experience was good with an extensive selection of dishes to choose from at 'Feast'.
Facilities
8.0
The hotel offers convenient facilities for guests' needs.
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